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Wedding & Engagement Agreement

Below is our Engagement & Wedding Process, detailing the process and policies when working together on an engagement or wedding bands. You can contact us with any questions at gallery@laurapreshong.com.

Time Frame

The completed design/item will take between 10 to 15 business days from date of final payment.

Expedited Orders

Orders that require shorter production time (less than 15 business days) are subject to a rush fee of 200.00 per item.

Customized Pieces

Customizations include things like band width, stone type, prongs to bezel, and combining elements from multiple existing designs. Some customizations will incur additional design fees. Renders of customized designs can be provided for $100.

Returns or Exchanges

In store engagement & wedding design purchases with no modifications are eligible for exchange or store credit within 10 days of receipt. Diamond and Gemstone center stones purchased in store are eligible for exchange within 10 days of selection. Custom Design, customized designs, rush orders, designs set with client stones, resized rings, and engraved items are non-returnable.

Warranty

Laura Preshong stands behind the quality and craftsmanship of our ethical fine jewelry. We offer a Free Lifetime Warranty against manufacturing defects. If you experience a problem with your purchase due to manufacturing, please contact us so that we may evaluate the damage and repair. If your merchandise is damaged due to a manufacturer defect, Laura Preshong will repair or replace the item without charge. This Free Lifetime Warranty includes cleaning and prong tightening (shipping charges applied). This Warranty excludes coverage for wear and tear and/or physical abuse, loss of precious and semi-precious stones, loss of item and theft. Repair performed by someone other than Laura Preshong will void this warranty. We recommend the purchase of independent insurance for all of your precious jewelry. Most large diamonds purchased through Laura Preshong include a Free one year gem insurance policy, please read the policy as it arrives for full limitations and details.

Ring Sizing

Within 30 days of purchase we offer one complimentary resizing for our standard gold and platinum ring styles. Custom-made, customized, and engraved rings may be subject to resize fees. Ring sizing takes 5 to 10 business days from drop off or delivery.

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Best of Boston Weddings 2016