The completed design/item will take between 10 to 15 business days from date of final payment.
Orders that require shorter production time (less than 15 business days) are subject to a rush fee of 200.00 per item.
Customizations include things like band width, stone type, prongs to bezel, and combining elements from multiple existing designs. Some customizations will incur additional design fees. Renders of customized designs can be provided for $100.
Returns or Exchanges:
In store designs purchases with no modifications are eligible for exchange within 14 days of delivery. Return dates are determined starting with the first day your item is available for delivery/pick up. Diamonds and Gemstones purchased in store are not eligible for return. Custom Design, customized designs, rush orders, designs set with client stones, center stones (diamonds, sapphires, gemstones), and engraved items are non-returnable.
Laura Preshong stands behind the quality and craftsmanship of our ethical fine jewelry. We offer a Free Lifetime Warranty against manufacturing defects. If you experience a problem with your purchase due to manufacturing, please contact us so that we may evaluate the damage and repair. If your merchandise is damaged due to a manufacturer defect, Laura Preshong will repair or replace the item without charge. This Free Lifetime Warranty includes cleaning and prong tightening (shipping charges applied). This Warranty excludes coverage for wear and tear and/or physical abuse, loss of precious and semi-precious stones, loss of item and theft. Repair performed by someone other than Laura Preshong will void this warranty. We recommend the purchase of independent insurance for all of your precious jewelry. Most large diamonds purchased through Laura Preshong include a Free one year gem insurance policy, please read the policy as it arrives for full limitations and details.
Within 30 days of purchase we offer one complimentary resizing for our standard gold and platinum ring styles. Custom-made, customized, and engraved rings may be subject to resize fees. Ring sizing takes 5 to 10 business days from drop off or delivery.