ONLINE RETURNS
All orders placed at laurapreshong.com receive a 14 Day Money Back Guarantee on all fine jewelry, wedding bands and engagement ring purchases. Loose Diamonds are eligible for returns for 7 Days. Custom Design, Customized Designs, Engraved, Worn, Damaged or Sized items are not eligible for return. We strongly believe in the quality of our pieces, but if you are not satisfied with your purchase, simply return it within the noted time frame noted on your invoice for an exchange or full refund. Return dates are determined starting with the first day your item is available for delivery.

FREE RESIZING
Within 30 days of purchase we offer one complimentary resizing for our standard gold and platinum ring styles. Custom-made, customized, and engraved rings may be subject to resize fees.

FREE LIFETIME WARRANTY
Laura Preshong stands behind the quality and craftsmanship of our ethical fine jewelry. We offer a Free Lifetime Warranty against manufacturing defects. If you experience a problem with your purchase due to manufacturing, please contact us so that we may evaluate the damage and repair. If your merchandise is damaged due to a manufacturer defect, Laura Preshong will repair or replace the item without charge. This Free Lifetime Warranty includes cleaning and prong tightening (shipping charges applied).

Our Life-Time Warranty excludes coverage for sterling silver jewelry, wear and tear and/or physical abuse, loss of precious and semi-precious stones, neck chain breakage, loss of item and theft. Improper repair performed by someone other than Laura Preshong will void this warranty. We recommend the purchase of independent insurance for all of your precious jewelry. Insurance will help recover significant damage, loss, or theft. Most large diamonds purchased through Laura Preshong include a Free one year gem insurance policy, please read the policy as it arrives for full limitations and details. Call us at 617.236.7660 for more information, or to discuss a potential repair.