Frequently Asked Questions
- What Are Your Customer Service Hours?
- Will You Re-Size My Ring?
We will re-size all of our rings FREE one time within 90 days of notification of completion. Re-sizing takes 7 - 10 business days.
- How Long Will My Order Take?
Each piece of our ethical fine jewelry is hand made especially for you, with love and care. Your beautiful piece of jewelry will ship in 2 to 3 weeks depending on the design and season. The estimated number days to ship is available under 'Details' in each item listing, or read more information on Shipping and Returns. Custom, customized and engraved pieces will require additional time. Need it sooner? Give us a call at 617-236-7660.
- Do You Offer Expedited Shipping Services?
Yes, you may select expedited shipping services at check out. Or please contact client services for additional options.
- Do You Offer Engraving?
Yes, we can engrave most ring bands and some of our pendants and bracelets. Engraving costs $50 for up to 15 characters, and 5.00 for each additional character. Contact us to arrange engraving on your purchase.
- Do You Sell Your Ring Settings Without the Center Stone?
We build each ring to order using the center stone as a starting point and do not sell the ring settings/mounts without center stones.
- Do You Offer Financing?
We offer financing through PayPal Financing at Checkout. https://creditapply.paypal.com/
- What If I Need My Order Sooner?
We hand make to order each piece of our ethical fine jewelry to assure it is the best it can be and made just for you. If you need your order sooner than the expected 3 weeks, we are happy to offer expedited production within 10 days to 2 weeks on most of our jewelry, the 200.00. Please contact us at 617-236-7660 for more information about placing an expedited order, or see what's is available in Ready To Ship.
- Is Your In-Store Return Policy The Same As Your On-Line Return Policy?
Our In-store and On Line return and exchange policies are unique. Read all about it in Shipping and Returns.
- What Are Your Terms of Service?
CUSTOM AND CUSTOMIZED
- Do You Offer Custom Design?
Yes, we do. Get started with your Custom Design!
- Can I Customize A Laura Preshong Design?
Yes, most of our designs can be customized to suit your taste and lifestyle, as an example diamonds can be replaced with sapphires, emeralds or rubies, prong styles can be changes from traditional to claw. Simple design changes will add a minimal fee of 100.00, if the ring design changes in a more significant way like two rings put together, larger or smaller stones are required, client owned stones, a design element is added or removed or if a design image is required, there will be additional charges, or the design may be considered custom at the designers discretion. Contact us for all the possibilities or to request a quote.
- Can I Order A Laura Preshong Design With A Larger Center Stone or A Different Stone Shape?
Yes, all of our designs can be customized to fit most stone sizes from 0.30 carat and up, this includes most stone shapes too! Depending on the design and modifications needed, there is often no additional charge for this service. If the ring build changes or design images are required, there is a Customization Fee.
- Can I Have My Own Stone Set In a Laura Preshong Setting?
We are pleased to offer our expert jewelry services to set your diamond or sapphire into an appropriately shaped Laura Preshong jewelry mount. This service is available for stones 0.25 cts. or larger that are currently in a setting or mount, no loose stones can be accepted for setting. A mandatory surge charge of 400.00 to 500.00 is charged to handle and set your diamond. We do not have insurance to cover diamonds not purchased through Laura Preshong, and you will be asked to sign a setting waiver. Read more about Setting Your Stone.
- Can I Use My Own Diamond Melee A Custom Design?
Diamond melee (stones between 0.001 and .018 cts) are difficult to reuse and remove from old jewelry mounts; they chip easily and vary greatly in size making them difficult to work with. Diamond melee smaller than 3 mm are not removable from old mounts or able to be used in new designs. Larger diamond melee are sometimes used in custom design work and will be assessed on a case by case basis. Charges apply for diamond melee removal from old mounts and setting, starting at $25.00 per stone. Send us a picture of the stones you would like to use and we'll let you know.
- Will You Reuse My Gold In A New Jewelry Piece?
We are unable to reuse your precious metals in our designs due to impurities in metal that has been manufactured into jewelry. We do not offer a gold refining service and are unable to purchase or apply credit for gold scrap. Old mounts and gold scrap are returned to the client with the new jewelry piece.
- When Do I Pay for My Custom Design?
Read about Our Custom Design process for all the details.
DIAMONDS AND CENTER STONES
- Why Are Your Diamonds Better Than "Conflict Free"?
We feature and sell only Botswana DTC and Canadian Diamonds. Canadian diamonds are the superior choice for a truly trackable 'mine to market' diamond. Laura Preshong Heirloom Collection Canadian Diamonds are certified by the Canadian Government with a CanadaMark Inscription and/or a Canadian issued certificate of origin. In addition to Canadian diamonds we purchase and sell diamonds through U.S. Accredited De Beers Diamond Buyers and DTC Sightholders who are in partnership with Botswana DTC Diamonds. These diamonds are guaranteed to be from socially and environmentally progressive mines in Botswana, Namibia and Southern African who are under the Diamond Trading Company umbrella. Read more on our Ethical Diamonds and Gemstones.
- Are Your Diamond Melee Certified Conflict Free and Ethical?
Yes, we use only Canadian diamond melee in all of our ethical fine jewelry, custom and original designs.
- Do Gemstones Purchased Through Laura Preshong Come With Gem Insurance?
Yes, Ethical Diamonds and colored gems purchased with a grading report are covered by a Free one year gem insurance policy that protects the stone from loss, theft or damage worldwide.
- What Is Diamond Melee?
Melee diamonds is a term used to describe small diamonds. The diamond weight for melee diamonds range from as low as 0.001 carats (1000th/carat) to 0.18 carats. Diamond melee are full cut diamonds with a table, facets and pavilion just like a large diamond. They are not diamond chips or single cut diamonds.
- What Are The 4 C's?
The 4 C's are Cut, Color, Clarity, and Carat. They describe the 4 main characteristics used to grade diamonds, as standardized by the GIA.
- Are Your Colored Gemstones Ethically Sourced?
Yes, all of our sapphires and colored gems are guaranteed Fair Trade and ethically sourced. All of our gemstones suppliers comply with the US Patriot Act. Many of our suppliers mines and cutting factories are monitored for environmental and socially responsible practices by local government. Better still many are visited frequently by the buying company's experts who monitor working conditions and the fair treatment of workers.
- Do You Provide A Certificate Of Ethical Sourcing For Your Center Stones?
Yes, we provide a printed card with our Ethical Sourcing Guarantee.
- What Is Your Warranty?
We have a Free Life-time Warranty for all gold and platinum fine jewelry.
- What Is Your Sterling Silver Jewelry Warranty?
We have a six month warranty for silver jewelry.
- How Do I Know If My Jewelry Damage Is Covered By The Warranty?
Send us a picture, or return the damaged item to us for a repair assessment. You will be contacted within three days of the receipt of your item with a resolution either the item is covered by the warranty or with an estimate for repair. If your repair is determined to be a manufacturing defect, shipping will be free.
- A Stone Fell Out Of My Jewelry Is It Covered By Your Warranty?
Under certain circumstances we will replace melee for 30 days from receipt of ring. Otherwise, stone replacement is not covered by our warranty, but should be covered by your personal insurance carrier. Gemstones break due to circumstances beyond our control. They can be crushed, or chipped and may fall out of a setting that is struck just so or dropped. We will replace diamond melee, or gemstones in our jewelry as a service to our clients for a reasonable fee (most stone replacements are $35-$50). Contact Customer Service at 617-236-7660 for details.