Frequently Asked Questions
- What Are Your Customer Service Hours?
- Will You Re-Size My Ring?
We will re-size all of the rings from our collections one time, complimentary, within 90 days from the 1st day your ring is available for pick up or out for delivery. Re-sizing takes 10 to 12 business days, plus shipping time. Read details here.
- How Long Will My Order Take?
Each piece of our ethical fine jewelry is hand made especially for you, with love and care. Your beautiful piece of jewelry will be made in 4 weeks plus shipping time. Read more information on Shipping and Returns. Custom, customized and engraved pieces will require additional time. Our Rush Service is temporarily unavailable.
- How Long Does A Resizing or Repair Take?
12 Business Days plus return shipping. Read more here.
- Do You Offer Engraving?
Yes, we can engrave most ring bands and some of our pendants and bracelets. Engraving costs $50 for up to 15 characters, and 5.00 for each additional character. Contact us to arrange engraving on your purchase. Engraving add an additional 7 to 10 days.
- Do You Sell Your Ring Settings Without the Center Stone?
Unfortunately, we are unable to sell our ring settings without a center stone purchased through Laura Preshong.
- Do You Offer Financing?
We offer financing through PayPal Financing, Apply at this link prior to checking out, we will need to email an invoice. https://creditapply.paypal.com/
- What If I Need My Ring Sooner?
Our Rush Service is temporarily unavailable.
- Is Your In-Store Return Policy The Same As Your On-Line Return Policy?
Our In-store and On Line return and exchange policies are unique. Read all about it in Shipping and Returns.
- What Are Your Terms of Service?
CUSTOM AND CUSTOMIZED
- Do You Offer Custom Design?
Yes, we do. Get started with your Custom Design!
- Can I Customize A Laura Preshong Design?
Yes, most of our designs can be customized to suit your taste and lifestyle, as an example diamonds can be replaced with sapphires, emeralds or rubies, prong styles can be changes from traditional to claw. Simple design changes will add a minimal fee of 100.00, if the ring design changes in a more significant way like two rings put together, larger or smaller stones are required, a design element is added or removed or if a design image is required, there will be additional charges, or the design may be considered custom at the designer's discretion. Contact us to discuss the possibilities or to request a quote.
- Can I Order A Laura Preshong Engagement Ring With Any Center Stone Size and Shape?
Yes, all of our designs are meant to be customized with your choice of center stone and metal! Most work well with center stone sizes from 0.30 carats to 2.0 carats, and in many shapes like oval, pear, brilliant, etc. Look for the suggested stone shape icons in the product listings and select from our center stone collections. Your center stone selection and setting will come together in one beautiful ring ready to propose.
- Can I Have My Own Stone Set In a Laura Preshong Setting?
Unfortunately, we are unable to set any stone not purchased through Laura Preshong. Nor do we sell our settings without a diamond or gemstone purchased through Laura Preshong.
- Can I Use My Own Diamond Melee In A Custom Design?
Unfortunately, we are unable to design with or set small stones not purchased through the gallery in our designs or custom designs.
- Will You Reuse My Gold In A New Jewelry Piece ?
We are unable to reuse your precious metals in our designs due to impurities in metal that has been manufactured into jewelry. We do not offer a gold refining service and are unable to purchase or apply credit for gold scrap. Old mounts and gold scrap are returned to the client with the new jewelry piece.
- What is Prix Fixe?
We sell our engagement rings in two ways, A La Cart is fully customized, you choose the center stone type and size and your favorite setting and we put them together into your dream ring. And Prix Fixe is 6 of our most popular settings with expertly selected diamond or Moissanite center stones sold together. Either way the ring comes set, center stone and ring perfectly fitted, ready to propose.
DIAMONDS AND CENTER STONES
- Why Are Your Diamonds Better Than "Conflict Free"?
We feature and sell only Botswana DTC and Canadian Diamonds. Canadian diamonds are the superior choice for a truly trackable 'mine to market' diamond. Laura Preshong Heirloom Collection Canadian Diamonds are certified by the Canadian Government with a CanadaMark Inscription and/or a Canadian issued certificate of origin. In addition to Canadian diamonds we purchase and sell diamonds through U.S. Accredited De Beers Diamond Buyers and DTC Sight Holders who are in partnership with Botswana DTC Diamonds. These diamonds are guaranteed to be from socially and environmentally progressive mines in Botswana, Namibia and Southern African who are under the Diamond Trading Company umbrella. Read more on our Ethical Diamonds and Gemstones.
- Are Your Diamond Melee(small 'pave' diamonds) Certified Conflict Free and Ethical?
Yes, we use only Canadian diamond melee in all of our ethical fine jewelry, custom and original designs.
- Do Gemstones Purchased Through Laura Preshong Come With Gem Insurance?
Yes, Ethical Earth Mined Diamonds and Black Box colored gems purchased with a grading report are covered by a Free one year gem insurance policy that protects the stone from loss, theft or damage worldwide.
- What Is Diamond Melee?
Melee diamonds is a term used to describe small diamonds. The diamond weight for melee diamonds range from as low as 0.001 carats (1000th/carat) to 0.18 carats. Diamond melee are full cut diamonds with a table, facets and pavilion just like a large diamond. They are not diamond chips or single cut diamonds.
- What Are The 4 C's?
The 4 C's are Cut, Color, Clarity, and Carat. They describe the 4 main characteristics used to grade diamonds, as standardized by the GIA.
- Does the Diamond or Gemstone Come Set in The Ring?
Yes! We sell engagement rings the traditional way where the setting and center stone are sold separately because of the sheer number of choices available in every color, size and type. The chosen stone and ring design, made one ring at a time, are fit together perfectly, with a nice low profile. Prix Fixe is a collection of 6 of our most popular styles sold as your complete dream ring with an expertly selected center stone.
- Do You Sell Lab-Grown Diamonds?
- What Is Your Warranty?
Read About Our Warranty here.
- What Is Wear and Tear?
Wear and Tear is damage caused by the natural wear and aging of an item. Every individual wears jewelry differently, like shoes, watches and cars, some people will use their pieces for a life-time with no adjustment needed and others may need repairs within the first few months. Insure your jewelry against loss, theft, and major repairs.
- How Do I Know If My Jewelry Damage Is Covered By The Warranty?
Send us a picture, or Return the damaged item to us for a repair assessment. You will be contacted within three days of the receipt of your item with a resolution either the item is covered by the warranty or with an estimate for repair. If your repair is determined manufacturing defect covered by Our Warranty, shipping will be free!
- A Stone Fell Out Of My Jewelry Is It Covered By Your Warranty?
Small stones, called Pave diamonds or round melee up to 1.3mm(0.01 carats) are covered under our manufactures warranty for up to 90 days from the receipt of ring, unless there is visible damage to the item. Otherwise, stone replacement is not covered by Our Warranty, but may be covered by your personal insurance carrier. Gemstones break due to circumstances beyond our control, they can be crushed, or chipped and may fall out of a setting that is struck or if a ring is bent out of round. We will replace diamond melee, or gemstones in our jewelry as a service to our clients for a reasonable fee (most stone replacements are $35-$100). Contact Customer Service for details.