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Shipping & Returns

Shipping Details

Laura Preshong offers free shipping on all of your online purchases! All fine jewelry (earrings, necklaces, bracelets and stacking rings) orders are shipped via US Mail Priority, signature required. Engagement rings and wedding bands are shipped FedEx Express Saver (3 business days). You will receive an email prior to your order being shipped with a tracking number for your convenience.

FedEx Standard Overnight shipping is available for an additional fee at check out and is recommended for engagement rings and larger purchases. Insurance is available at an additional charge as we are not be responsible for packages that may become lost or damaged while in transit. You may consider putting insurance on your brand new ring once your invoice is paid, and your ring is being made then it will be covered by your carrier during shipping.

All of our handmade jewelry will take approximately 3 Weeks To Make and Ship. The estimated production time for each item is available under 'Details' in the product listings.

Ready To Ship items are already made, in the gallery and ready to ship within 3 to 4 business days. 

We currently ship only within the U.S.A.

 

 Returns - Online Purchases

Engagement Rings and Wedding Bands

Prix Fixe - 14 Day Returns - Engagement rings available in our Prix Fixe Collection (a smaller collection of our most popular styles, sold complete with an expertly selected diamond or Moissanite center stone between 1.0 and 1.5 carats) are eligible for return within 14 days, starting from the first day your package is out for delivery. The ring must be received back in our Boston gallery within the 14 Day review period, packaged securely and returned in unworn, undamaged condition, All packaging, and certificates must be returned with the item, lost GIA certificates will result in a $200 deduction from your refund. After 14 days, all sales are final. 

A La Cart - Fully customized engagement rings, you select the center stone from our databases .30 to 4.0 carats and the ring setting from our full collection of 50 styles, each sold separately, and we hand make the ring to order just for you! A La Cart engagement rings( setting and center stone sold separately) and wedding bands are eligible for 14 day returns less a 15% Restocking Fee (less 18% if paid using PayPal) if purchased after April 1st, 2020. All loose diamonds and gemstones, custom designs, customized designs, rush orders, engraved items, and damaged or worn items are not eligible for return.

Fine Jewelry 

Ready to Ship items are eligible for returns within 14 Days starting from the first day your package is out for delivery. The item must be received back in the gallery within the 14 Day review period, packaged securely, and returned in unworn, undamaged condition. Contact us for your RA number prior to shipping. Shipping charges are nonrefundable.  

Made to Order - There is a 15% restocking fee( 18% if using PayPal) for all Made to Order fine jewelry returns. We accept returns for Made to Order Fine Jewelry (necklaces, earrings, bracelets, and stackable rings that are not sold on our website as engagement or wedding bands/rings) purchased online through our website, within 14 days of the first day your order is available/out for delivery. An online purchase is a purchase that is made via the Laura Preshong website, not through an online invoice or in-store (see policy below). Return shipping fees are the responsibility of the client, and packages must be received back in the gallery within the 14 day return window. After 14 days, all sales are final. 

Items must be returned in unworn, sellable condition, accompanied by all original packaging and certificates (Grading certificates must be returned with the item, lost GIA certificates will result in a $200 deduction from your refund). If a piece is returned for a refund or canceled during production, your next purchase will qualify as final sale. Size alterations to orders currently in process void the complimentary re-sizing policies, and will count as your one complimentary free sizing. Policies are subject to change without notice. We reserve the right to refuse any order. 

 

Cancelations - Orders may be cancelled for up to 24 hours. Purchases made using PayPal are assessed a 3% of total charge for financial processing fees that are not returned to us by PayPal. Orders placed online via credit card or by invoice canceled within the 24 hour period are refunded at 100%. After 24 hours the order is considered to be in process and the Return policies above apply. 

Rush Fees - Fees paid to expedite an order (when available) are non-refundable. 

 

Returns - In-Store

Engagement Rings and Wedding Bands

Prix Fixe - Engagement rings available in our Prix Fixe Collection (a collection of our most popular styles sold complete with an expertly selected diamond or Moissanite center stone) are eligible for Return within 14 Days starting from the first day your order is available for pick up. The ring must be received back in the gallery within the 14 Day review period, and returned in unworn, undamaged condition. All packaging, and certificates must be returned with the item, lost GIA certificates will result in a $200 deduction from your refund. After 14 days, all sales are final. 

A La Cart - Fully customized engagement rings (you select the center stone and the ring setting separately) and wedding bands that are hand made to order using your choice of center stone and setting(sold separately) are not eligible for returns or refunds. All diamonds, gemstones, custom designs, customized designs, rush orders, engraved items and damaged or worn items are not eligible for return.

Fine Jewelry

In-store fine jewelry (necklaces, earrings, bracelets and stacking rings, not engagement rings or wedding bands) purchases of in-stock items are eligible for exchange or store credit for 14 days from purchase date. This policy applies only to fine jewelry (earrings, necklaces, bracelets, and non-sized stacking rings) purchased in our South End, Boston gallery via invoice or telephone. Made to Order pieces (necklaces, earrings, bracelets and stacking rings not in stock) ordered in our Boston gallery will be eligible for 14-Day returns less a 15% restocking fee. Custom or Customized Jewelry is not eligible for Return or Exchange

 

Complimentary Resizing is available for our gold and platinum ring styles once within 90 Days of notification of ring completion or the first day your ring is out for shipping delivery. Custom design, customized, and engraved rings may be subject to resize fees. Size alterations to orders currently in process void the complimentary resizing policies, and will count as your one free complimentary resizing. For more information contact us at 617-236-7660. Shipping fees for re-sizing to the gallery and for the returned item are the responsibility of the client.

More Details - Please note that returned and exchanged items must be in their original, unworn condition and accompanied by all original documentation, All packaging, and certificates must be returned with the item, lost GIA certificates will result in a $200 deduction from your refund. After 14 days, all sales are final. Due to their personalized nature, the following orders/sales are non-returnable: Items that have been modified, engraved, or resized; items that have previously been exchanged; and custom designed jewelry. If a piece is returned for a refund or canceled during production, your next purchase will qualify as final sale. Size alterations to orders currently in process void the complimentary resizing policies, and will count as your complimentary free sizing. If you have a special request for a later delivery date, our 14 Day return/exchange period begins on the date that your order was first available to ship. Similarly, if you plan on picking up your ring from our Boston store, our 14 day return/exchange period begins on the date that your order is available for pick up. Any shipping costs are the responsibility of the buyer and fees will not be refunded in the case of a return or exchange.

 

Return Shipping

Please contact us prior to returning any items for a RA (return shipping) number, so we can be sure it arrives safely and you are credited in a timely manner. Clients are responsible for return shipping costs - we are not responsible for items lost or damaged in the mail.

Return dates are determined starting with the first day your item is available/out for delivery, or available in the gallery for pick up. 

 

How to Return an Order

1. Obtain the Return Shipping Authorization Code: Call us at 617-236-7660 to obtain a return shipping authorization code. Write your return shipping authorization code on the outside of the package you are returning, do not write jewelry, diamonds or other value related words anywhere on the package.

2. Pack Your Order Securely: For all returns and exchanges, include all original packaging and accompanying materials, including the packing slip and all diamond certificates (a $200 replacement fee per certificate will be charged for missing certificates). For resizes, do not include original certificates and accompanying materials.

3. Address: For resizing and returns, Laura Preshong, 558 Tremont Street, Boston, MA 02118.

PayPal Credit allows you to make your purchase now and pay over time. Subject to approval, just select "Paypal" as your payment method during checkout and choose "Paypal Credit." Click the banner above for more information.

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