Questions? Feedback? powered by Olark live chat software

Our Warranty

Laura Preshong stands behind the quality and craftsmanship of all of our ethical fine jewelry, engagement rings and wedding bands. We guarantee your jewelry to be free of manufacturing flaws for one full year from purchase date. Manufacturing flaws can include clasp breakage, missing pavé stones (stones under .01ct - 1.3mm), loose diamonds or loose prongs. Manufacturing defects do not include general wear and tear, scratching, stretched/broken pieces, bent rings, stone breakage over 1.3mm or .01 carats, loss of center stone, lost jewelry, or jewelry damaged due to improper wear, accidents, cleaning or storage. We stand behind our designs and our manufacturers but we can not be responsible for the work of others, any third-party repair, or altering of your jewelry will void your warranty with us. Have a question about repair or our warranty? Contact Us for assistance. 

We recommend the purchase of independent insurance for all of your precious jewelry. Insurance will help recover significant damage, loss, or theft. Earth mined diamonds that are accompanied by a grading report, purchased through Laura Preshong include a free one year gem insurance policy, through Gemshield, please read the policy as it arrives for full limitations and details.

If you experience a problem with your purchase, please contact us so that we may evaluate the damage and repair. If your merchandise is damaged due to a manufacturer defect, Laura Preshong will repair or replace the item without charge. Contact Us for Repair Assistance.