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Our Warranty

Laura Preshong stands behind the quality and craftsmanship of all of our ethical fine jewelry, engagement rings and wedding bands. We guarantee your jewelry to be free of manufacturing flaws for the life of your piece. Manufacturing defects affect the internal structure of the jewelry item, as an example internal porosity inside of a piece that breaks or a ring head separating from the ring band, etc. Manufacturing defects do not include general wear and tear, loose prongs, scratching, stretched/broken pieces, bent rings, stone loss/breakage (outside of the 90 day replacement guarantee for small round diamond melee(less than 0.10 carats) in engagement rings or wedding bands), loss of center stone, lost jewelry, or jewelry damaged due to improper wear, accidents, cleaning or storage. We stand behind our designs and our manufacturers but we can not be responsible for the work of others, any third-party repair, or altering of your jewelry will void your warranty with us. Have a question about repair or our warranty? Contact Us for assistance. 

We recommend the purchase of independent insurance for all of your precious jewelry. Insurance will help recover significant damage, loss, or theft. Earth mined diamonds that are accompanied by a grading report, purchased through Laura Preshong include a free one year gem insurance policy, through Gemshield, please read the policy as it arrives for full limitations and details.

If you experience a problem with your purchase, please contact us so that we may evaluate the damage and repair. If your merchandise is damaged due to a manufacturer defect, Laura Preshong will repair or replace the item without charge. Contact Us for Repair Assistance. View Our Terms Of Use of our website here.

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