Ring Sizing & Repairs


ring-sizing gauge

At Laura Preshong, we want your jewelry to fit perfectly and last a lifetime. Below is everything you need to know about resizing, cleanings, and repairs. Please note we only offer repair and resizing services on pieces purchased at Laura Preshong. 

Complimentary Ring Resizing

  • Every engagement ring and wedding band includes one complimentary resizing within 90 days of your “ready for pickup or delivery” notification, we are happy to make sure your fit feels just right.

  • Ready to Propose rings that are resized prior to pickup or shipping, an additional complimentary resize is not included. We can still size your ring again for a small fee.

  • To resize:

    • Boston Clients: You’re welcome to schedule a drop-off appointment at our South End showroom, we’d love to see you.

    • Shipping: Please reach out to us for a resizing number before sending your ring. This helps us track your piece to ensures everything is handled smoothly. Shipping instructions are included below.

Cleaning & Prong Checks (Always Free)

  • Enjoy complimentary ring cleanings and prong checks at our showroom, simply book a drop-off appointment.

  • Our team will professionally clean your piece and carefully inspect every prong to ensure stones are secure.

  • The process usually takes under 10 minutes while you wait, no need to leave it!

Request a Free Ring Sizer

  • Need to confirm your size? Email us your name and shipping address, and we’ll mail you a complimentary ring sizing gauge. (United States only*)

  • Pro Tip: For narrow bands, subtract ¼ size from the gauge measurement for best accuracy.

Repairs & Maintenance

  • From wear-and-tear to accidental damage, we are here to help with repairs, prong checks, or refreshes.

  • Typical turnaround time: 15 business days (approx. 3 weeks) plus shipping.

  • We’ll assess your piece, provide a quote, and notify you when it’s ready.

Shipping Your Ring to Us

  1. Contact us first with details about your repair or resizing. We’ll issue a resizing/repair number.

  2. Package securely:

    • Use a box, not a padded envelope.

    • Include your repair number, full name, return address, email, phone, and requested size/repair details.

    • Do not include diamond certificates or gift boxes.

    • Do not mark packages as jewelry or diamonds.

  3. Ship via FedEx, UPS, or similar carrier with tracking.

    • Client is responsible for inbound shipping.

    • Outbound return shipping is $38 via FedEx 2-Day, signature required.

    • Optional insurance: Add coverage for 1.5% of item value. Check with your insurance provider to confirm coverage during transit.

    • Return Address: Laura Preshong 276 Shawmut Ave, Boston, MA 02118